Buying online is supposed to make life easy, but sometimes things don’t arrive as we expect! Ecostainable complies by Australian Consumer Law.
If a package or product arrives damaged, please take a photo of the damage and email us within 7 days at firstname.lastname@example.org and the item will be replaced or refunded.
Change of Mind:
If you have decided you no longer want the item, we can accept returns*, so as long as the product has not been used, the packaging is entire and there is no evident tampering.
Returning products are at the customers expense and responsibility until it is received by Ecostainable, please consider insurance or tracking on your return. Please call or email us to obtain a return number. Under consumer law you have 30 days from purchase to return an item. We can offer you a refund or an exchange – delivery fees will apply as if a new purchase.
*excludes products that do not have a manufacturers seal, particularly body, cleaning, skin and hair care products. If you are not sure if you will be keeping the product you purchase, please let us know and we can ensure there is a seal on the product before it is dispatched.
Items purchased on sale cannot be returned for a refund or exchange unless they are faulty.
Please ensure you speak with us before returning any item!
Address for returns:
C/- Post Office
LISMORE, VICTORIA, 3324.