TERMS AND CONDITIONS
TERMS AND CONDITIONS OF OUR SERVICE
This website is operated by Ecostainable Australia. Throughout the site, the terms “we”, “us” and “our” refer to Ecostainable Australia. Ecostainable Australia offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - BACKORDERS
Backorders are offered for products that are currently out of stock but are due to be back in stock within a short time frame. Bulk items, such as 5L bottles, 10kg Soft Packs and Buckets must be purchased on a backorder. A backordered product may take 3-4 weeks until dispatched.
If you have ordered additional items, your entire order will not be dispatched until the backordered product is in stock.
Backorders must be paid for in full at the time of processing the order.
If, for some reason the product is not available from our supplier or there will be an extended delay we will contact you to advise of this delay. We shall offer alternatives or a refund. Product removal from an order may affect freight charges, including free shipping levels.
PLEASE NOTE - Our Backorder shipments from Tri Nature are incurring lengthy delays due COVID-19 and the increased need for their awesome products. This unfortunately means that there is approximately a 3-4 week delay with orders, which is beyond anyone’s control. We greatly appreciate your patience and understanding at this ’not normal’ time.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy on our FAQs page.
SECTION 8 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 - PERSONAL INFORMATION
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Ecostainable Australia, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ecostainable Australia and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 16 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Victoria, Australia.
SECTION 20 - COMPETITIONS
Spin To Win.
The spin to win pop up enables new Ecostainable customers a random opportunity to win:
- 5% or 10% off an order,
- a free gift with purchase or
- Free REGULAR shipping on orders above $50 (if you choose express post, the items will not be sent express - they will be sent via regular post).
Coupon codes are single use only and are cannot be used with any other coupon.
If you are not a current subscriber to Ecostainable's emails you entry will subscribe you to our mailings, you can opt out at any time by unsubscribing to an automated email or by emailing us at firstname.lastname@example.org
SECTION 21 - SALES AND PROMOTIONS
The 1/2 PRICE SHIPPING or FREE SHIPPING $75+ Mother's Day weekend promotion.
1/2 Price Shipping is on all orders under $75 and orders over $75 that weigh more than 5kg.
Free Shipping is offered as part of our normal shipping rates and is offered on orders over $75 and weigh up to 5kg.
EXPRESS POST is excluded in this promotion, and Registered Post is calculated by halving the regular shipping rate and adding $2.95. We are unable to discount the registered post charge by Australia Post.
Discounted shipping options are offered automatically at the checkout and orders must be placed by 12am 12th May 2020.
SECTION 22 - SHIPPING AND DELIVERY
DELIVERY BY AUSTRALIA POST
Ecostainable uses Australia Post Regular Parcel Post for shipping/delivery unless otherwise specified, or alternative options are selected by you at the checkout.
You will receive an email confirmation and tracking information from us, after your order is shipped. We recommend you use this tracking information to calculate when delivery is expected.
Ensuring your Parcel arrives with Registered Post / Signature on Delivery.
If you are NOT home, Australia Post will LEAVE your parcel in a safe location as deemed by the Australia Post contractor. If you DO NOT want your parcel to be left, you MUST select Registered Post at the checkout - an additional $2.95. These parcels will require a signature on delivery and if you are not home, a calling card with pick up locations will be left.
99% of our orders arrive without any trouble, however we want to make your options clear. We will not re-ship parcels that have been deemed delivered by Australia Post, and HIGHLY recommend you choose the Registered Post option.
Due to a number of parcels being lost/stolen lately, we have now amended our shipping options for parcels that weigh over 5kg - these parcels will now INCLUDE Registered Post and require a signature on delivery.
PLEASE NOTE - Australia Post only keep parcels for a maximum 14 days.
If your parcel is not collected within this time frame it will be returned to us and you will be required to pay postage to have the items shipped again. We will NOT re-ship free shipping orders again for free.
If you are not going to be able to collect your parcel we recommend you authorise someone to collect it on your behalf or place a hold on your mail (at a cost).
By placing an order with us you accept Australia Post's terms and conditions of delivery.
Australia Post is committed to delivering better environmental outcomes, and have introduced carbon neutral parcel deliveries by purchasing carbon credits. For further information please see the Australia Post website.
* FREE SHIPPING OPTIONS
We offer FREE SHIPPING for orders over $75 and weigh up to 5kg. FREE SHIPPING with Registered Post/Signature on Delivery is also offered at a cost of $2.95.
FREE SHIPPING is NOT eligible on the following products -
- Who Gives a Crap 6 Toilet Paper bamboo and recycled 6, 24 or 48 packs
- Who Gives a Crap cartons of Tissue and Paper Towel.
- Tri Nature Hand Sanitiser.
Orders outside of this range, charges are calculated using product weight or cubic weight and options are given at the store checkout.
The charges are as follows:
~ up to 500g $7.95
~ up to 1kg $12.95
~ up to 5kg (less than $75 order) $15.95
~ up to 5kg (over $75 order) FREE SHIPPING
~ up to 5kg (over $75 order) FREE SHIPPING with Registered Post with signature on delivery $2.95
~ up to 10kg $26.95
~ over 10kg $34.95
Express Parcel Post is also offered at checkout, but PLEASE NOTE that Express Post is NOT covered under Australia Post’s NEXT DAY GUARANTEE – use their delivery calculator to decide if Express is viable for you.
The Express Post charges are as follows:
~ EXPRESS up to 500g -$11.95
~ EXPRESS up to 1kg - $14.95
~ EXPRESS up to 3kg - $17.95
~ EXPRESS up to 5kg - $27.95 - includes signature on delivery.
In some instances, Ecostainable may organise delivery to come direct from our supplier, this is called ‘drop shipping’ and may be used on bulky items like toilet paper and bulk cleaning, kitchen and laundry products.
We will contact you via phone or email to advise if we will be drop shipping products to you. You will also be provided tracking if possible.
International Shipping is available using Australia Post International Parcels to most destinations. Prices start from $11.95 (plus any optional tracking extras), please contact us if you wish to have something delivered overseas.
International shipping will require signature on delivery at a cost of $5.50. If a parcel is unable to be delivered it will not be returned to sender, so please make sure the address details are correct before requesting International Shipping.
DELIVERY BY ECOSTAINABLE - Personally delivered by our team
When you are offered the 'Delivery by Ecostainable' option at the checkout your address is in our personal delivery radius and we offer a discounted and capped delivery fee, specifically created for orders that weigh over 3kg.
If you select this option at checkout, delivery will occur between 7-14 days and we will contact you via email or sms to notify of your delivery day.
Please DO NOT choose this option if you require your delivery earlier than 7-14 days, unless previously arranged with us.
If you are unsure about delivery charges, please call us on 1800 870 100 or email email@example.com.
SECTION 22 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.