Ecostainable offers several delivery choices at the checkout. Please read this shipping guide to make the best choice for your needs.
DELIVERY BY AUSTRALIA POST
Ecostainable uses Australia Post Regular Parcel Post for shipping/delivery unless otherwise specified, or alternative options are selected by you at the checkout.
You will receive an email confirmation and tracking information from us, after your order is shipped. We recommend you use this tracking information to calculate when delivery is expected. If you are not home, Australia Post will leave a calling card for you to collect your parcel from a local Post Office or Parcel Collect centre.
PLEASE NOTE - Australia Post only keep parcels for a maximum 14 days.
If your parcel is not collected within this time frame it will be returned to us and you will be required to pay postage to have the items shipped again. We will NOT re-ship free shipping orders again for free.
If you are not going to be able to collect your parcel we recommend you authorise someone to collect it on your behalf or place a hold on your mail (at a cost).
By placing an order with us you accept Australia Post's terms and conditions of delivery.
Australia Post is committed to delivering better environmental outcomes, and have introduced carbon neutral parcel deliveries by purchasing carbon credits. For further information please see the Australia Post website.
* FREE SHIPPING OPTIONS
We offer FREE SHIPPING under the following conditions -
Orders outside of these ranges, charges are calculated using product weight or cubic weight and options are given at the store checkout.
The charges are as follows:
~ up to 500g (less than $50 order) $7.95
~ up to 500g (over $50 order) FREE SHIPPING
~ up to 1kg $12.95
~ up to 5kg (less than $100 order) $17.95
~ up to 5kg (over $100 order) FREE SHIPPING
~ up to 10kg $24.95
~ over 10kg $32.95
Express Parcel Post is also offered at checkout, but PLEASE NOTE that Express Post is NOT covered under Australia Post’s NEXT DAY GUARANTEE – use their delivery calculator to decide if Express is viable for you.
The Express Post charges are as follows:
~ EXPRESS up to 500g -$11.95
~ EXPRESS up to 1kg - $14.95
~ EXPRESS up to 3kg - $18.95
~ EXPRESS up to 5kg - $24.95
In some instances, Ecostainable may organise delivery to come direct from our supplier, this is called ‘drop shipping’ and may be used on bulky items like toilet paper and bulk cleaning, kitchen and laundry products.
We will contact you via phone or email to advise if we will be drop shipping products to you. You will also be provided tracking if possible.
International Shipping is available using Australia Post International Parcels to most destinations. Prices start from $11.95 (plus any optional tracking extras), please contact us if you wish to have something delivered overseas.
International shipping will require signature on delivery at a cost of $5.50. If a parcel is unable to be delivered it will not be returned to sender, so please make sure the address details are correct before requesting International Shipping.
DELIVERY BY ECOSTAINABLE - Personally delivered by our team
When you are offered the 'Delivery by Ecostainable' option at the checkout your address is in our personal delivery radius and we offer a discounted and capped delivery fee, specifically created for orders that weigh over 3kg.
If you select this option at checkout, delivery will occur between 7-14 days and we will contact you via email or sms to notify of your delivery day.
Please DO NOT choose this option if you require your delivery earlier than 7-14 days, unless previously arranged with us.
If you are unsure about delivery charges, please call us on 1800 870 100 or email firstname.lastname@example.org.